Door‑to‑door specimens with predictable hand‑offs.
Pickup & Transport
Same‑day/next‑day pickup (where available), labeled kits, leak‑proof packaging, two identifiers.
Chain‑of‑Custody
Scan events, courier manifests, delivery attestations.
SLAs
Target turnaround is operational (not guaranteed); exceptions escalated via our ops desk.
Routing
Patient choice first; otherwise objective criteria (insurance, proximity, turnaround, capacity).